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FAQs


How can I contact you directly?

For general doubts about orders, social engagement (press, new ideas, features, partnerships) or any other matters, use hello@curae.pt . Besides this, our Plant Geek chatbot is always available to answer your questions and provide you with useful tips on how to take care of your family members.

We also truly value when you get in touch with us with new ideas, positive feedback or suggestions for improvement.

 

Can I choose the plants I’m adopting?

We curate specific plants that will give you specific benefits, so you can choose the package that better fits what you're looking for in each moment.

In our subscription plan, there’s a surprise factor. Plants will be carefully picked by us. We don’t repeat plants, although you may find different ones within the same species.

 

Can I gift one of your products?

All of them! Plant families, isolated plants, and plant subscriptions can become lovely personalized gifts. Just let us know the delivery address and write a lovely message at the end of the order, and we’ll prepare a cute Gift Card and make it extra special. You’re about to make someone’s life brighter!

 

When and how will I receive my delivery?

You can pick up your order for free at Travessa do Giestal 13, 1ºEsq (Lisbon), or we can deliver it at your door for 4,80€.

We deliver in Portugal mainland every week. Orders are processed within 7 business days, so you may receive it the week after you order it, but we’ll always notify you the day before, once the order leaves our atelier or once it's ready for you to pick it up.

Although different packages and locations have different delivery costs, we’re committed to keep a standard value and we pay the difference for you. In the end, we want you to be happy and focused on your plant buddies, and reduce non-related costs as much as possible.

Important notes:

- If there's a stormy weather, or less than ideal conditions, we may change your delivery date and we'll inform you!

- Our online shop is just the beginning. We’re working towards having a physical space and you’ll follow every step. In the future, you’ll be able to pick up your plants there as well.

- We’re working hard to reduce shipping costs. This depends mainly on how fast we’ll be able to grow - so we are counting on you!

   

What is your future subscription program about?

It aims to slowly turn your life green and build your confidence in plant care. We will offer monthly plant subscriptions available in 3 or 6 month-plans. Every month you can choose how many plants you’d like to receive, up to 3. Your plants will be a surprise, and we promise you’ll love them!

There's no commitment: you can pause or cancel anytime, by logging into your account. More information on subscriptions will come once they’re launched. The monthly subscription packages include everything the plant families do. They just give you a different option.

 

How do cancellation and returns work at curae?

Simple! We want you to be happy and adopting a plant is a very serious moment. So…

Your order will be processed once we get the payment confirmation. After payment, we hope you understand we can't accept cancellations because, to meet our delivery times, we start packing your new buddy right after the payment confirmation. 

Did your plant arrived damaged? Ups! It’s very uncommon but it can happen. In this case, please take a photo within 2 days of receiving it and email us the details along with your order number (hello@curae.pt).

You didn’t like your plant? We make an effort to provide accurate info on our website and we update our curation based on customer feedback. Unfortunately, in this case we don’t accept returns on plants.

 

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